Privacy Policy

1. Who We Are

Gateway Auto Glass is a mobile auto glass repair and replacement company operating in San Ramon and surrounding areas in California. This Privacy Policy applies to information collected through our website at gatewayautoglass.com, by phone, by text message, and in connection with services we provide.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

Information Collected Automatically

When you visit gatewayautoglass.com, we automatically collect:

• IP address and general location (city/region)
• Browser type and version
• Pages visited and time spent on each page
• Referring website or search query
• Device type (desktop, mobile, tablet)
• Cookie and tracking data (see Section 5)

Information from Third Parties

We may receive information about you from:

• Your insurance carrier (in connection with claim processing)
• Google and other advertising platforms (aggregate analytics only)
• Review platforms (Trustindex, Google Reviews)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Scheduling appointments, dispatching technicians, ordering glass, and completing your service
• Quote generation: Providing accurate pricing based on your vehicle and service needs
• Insurance claim processing: Communicating with your insurer and processing claims on your behalf
• Communication: Sending appointment confirmations, service updates, and follow-up communications by phone, email, or text
• Warranty administration: Processing warranty claims and maintaining service records
• Business operations: Billing, accounting, and record-keeping
• Service improvement: Analyzing how customers use our website and services to improve quality
• Legal compliance: Meeting our obligations under applicable California and federal law
• Marketing: Sending promotional offers and service reminders, where you have provided consent or where permitted by law. You may opt out at any time.

We will not use your information for any purpose materially different from those listed above without first providing you with notice and obtaining your consent where required.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following limited circumstances:

Service Partners

We may share necessary information with licensed subcontractors who perform services on our behalf. These partners are contractually required to keep your information confidential and use it only to fulfill the service.

Insurance Carriers

If you request insurance claim assistance, we share relevant claim documentation with your insurer. This is done at your request and authorization.

Technology Service Providers

We use the following types of service providers who may process your data on our behalf:

• Website hosting and analytics (Google Analytics, Google Tag Manager)
• Payment processing (we do not store card data ourselves)
• CRM and scheduling software
• SMS messaging platform (for appointment notifications)
• Zapier (workflow automation for form submissions)

All service providers are contractually obligated to protect your data and may not use it for their own purposes.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Gateway Auto Glass, our customers, or others.

Business Transfers

If Gateway Auto Glass is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your information is transferred and becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience and help us understand how our site is used.

Types of Cookies We Use

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling certain cookies may affect website functionality. For information on managing cookies in your browser, visit your browser's help documentation.

Google Analytics

We use Google Analytics to analyze website traffic. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. SMS & Text Messaging

By providing your mobile number, you consent to receive service-related SMS messages from Gateway Auto Glass. We do not share your mobile number with third parties for their own marketing purposes.

Message frequency varies. Standard message and data rates may apply. To opt out, reply STOP to any message. For help, reply HELP or call (925) 529-4268.

We retain SMS opt-in records as required by applicable law and carrier requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Service records: 7 years (for warranty, insurance, and legal purposes)
• Payment records: 7 years (for tax and accounting purposes)
• Marketing communications: Until you opt out or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)

When information is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL encryption on our website (HTTPS)
• Restricted access to personal data (need-to-know basis)
• Secure payment processing through PCI-compliant processors
• Regular security reviews of our systems

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at (925) 529-4268.

9. California Privacy Rights (CCPA/CPRA)

Your Rights

As a California resident, you have the following rights regarding your personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, where it came from, how we use it, and who we share it with.
• Right to Delete: You have the right to request that we delete personal information we have collected about you, subject to certain exceptions (such as where we need to retain information to complete a transaction or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to Limit Use of Sensitive Information: You have the right to limit our use of sensitive personal information to what is necessary to provide our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. You will receive the same quality of service regardless of whether you make a privacy request.

How to Exercise Your Rights

To submit a privacy request, contact us by:

• 📞 Phone: (925) 529-4268
• ✉️ Email: admin@gatewayautoglass.com
• 📬 Mail: Bollinger Canyon Rd, San Ramon, CA 94583

We will verify your identity before processing your request. We will respond to verified requests within 45 days, with the possibility of a 45-day extension where necessary. There is no fee for making a privacy request, and you may make up to two requests per 12-month period.

Authorized Agent

You may designate an authorized agent to make a privacy request on your behalf. We will require written proof of the agent's authorization and may verify your identity directly.

Categories of Personal Information Collected in the Past 12 Months

10. Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately at admin@gatewayautoglass.com and we will delete the information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, including our partner auto glass companies. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Us

For questions about this Privacy Policy, to exercise your California privacy rights, or to report a privacy concern: